Shipping and Returns

Shipping

After you place your order and complete your profile, we get straight to work preparing your watch. Your watch will arrive, ready to use, within three days.

We will:

  • Set up your profile on our monitoring team's systems
  • Fully charge and test your watch
  • Package and post it to you, 1st Class with Royal Mail
  • And of course, drop you a call to say hello and introduce ourselves :)
Personal Alarm Watch's fulfillment team, Mail Out.
Our fantastic fulfillment partners, Mail Out

We are proud to work with fellow social enteprise, Mail Out, to prepare and send you your watch. Mail Out provides training and employment support for adults with learning disabilities and/or autism. They have around 16 trainees, who are part of the training programme, and one self-funded apprentice, who benefits from a paid year apprenticeship to develop his/her waurehouse skills.

Both Mail Out and Personal Alarm Watch are supported by UnLtd, the foundation for social entrepreneurs.

Personal Alarm Watch's fulfillment team, Mail Out.
Our fantastic fulfillment partners, Mail Out

Returns

We offer a 30 day guarantee so you can try out the service and make sure it is right for you. If you change your mind for whatever reason, simply send your watch back to us within 30 days. We will issue a full refund. No questions asked.

Our return address is:
Personal Alarm Watch
c/o Mail Out
27a Greenwood Place
Kentish Town
London
NW5 1LB