Please follow these steps:

1. Put the watch on charge for 2 hours.
2. Disconnect the charging cable.
3. Hold the button down until you feel the watch vibrate (at least 5 seconds).
4. The date and time will now appear on the screen again.

If the watch screen is still blank, please try charging using a different socket.

If you are concerned that a payment hasn’t gone through, don’t worry, we won’t change or stop your service before speaking to you. Please contact us using the form below to let us know. We will get back in touch with you as soon as possible. Until then, your service will run as usual.

Please follow these steps:

1. Identify a different wall socket that you know is fully operational.
2. Connect the charging plug to this socket.
3. Ensure the cable is pushed fully into the charging plug.
4. Connect the other end to the watch, ensuring the magnets stick.
5. Leave for 2 hours.
6. Try switching the watch on by holding down the button till you feel a vibration (at least 5 seconds).

Please note it might take 15-30 minutes to show the battery charging image on the watch screen.

To update your records (e.g. change your address or emergency contacts), log in and update your profile any time. You can access your profile using the 'Log In' or 'Go To Account' button at the top right of this page.

We will then check and update your records accordingly.

For any other queries. Please try restarting your watch following these steps:

1. Press and release the button a few times until you see 'Power Off' on the watch screen.
2. Whilst 'Power Off' is showing on the screen, hold down the button until the watch vibrates.
3. The watch will then show 'Bye Bye' and switch off.
4. Wait 30 seconds.
5. Hold down the button again to switch it on.
6. Wait 5 minutes.
7. Place a test call to our team.